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Call Statistics Print E-mail

The use of a Voice Server will keep potential customers with your company. The Call Statistics will tell you 'how many people actually hang up before your staff answers the call' and much more.

Connecting a Voice Server and not yet using it to pick up the telephone, it will supply you with the statistics you need to set it up in a way to benefit your company most. Showing you exactly how many calls go unanswered and on what times, how long the telephone rings, how many calls go out and how long the calls take.

Call Statistics - Time of Calls
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After setting up the Voice Server, it will still keep track of all telephone traffic and provide you with valuable information. The Voice Server can make a record of every call. With the Access Software you can analyse these data and find the trouble spots in the handling of calls. This will allow you to adapt the procedures when problems are found.

Call Statistics - Waiting time
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Call Statistics - Duration Calls
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